Privacy Policy

(“Seréve”, “we”, “our”, “us”)

Seréve complies with the Privacy Act 1988 (Cth), Health Records Act 2001 (Vic), and the General Data Protection Regulation (GDPR)

1. What is Personal Information?

Personal Information means information or opinion about an individual who is identified or reasonably identifiable, including health data and personal data under GDPR.

2. Collection of Personal Information

We collect Personal Information to provide our skincare products, supplements, and services through our website sereve.com.au.

  • When you register, purchase, or interact on our website
  • When you participate in consultations
  • When you sign up for email/SMS
  • Via third-party service providers

This may include your name, contact info, payment details, skin concerns, allergies, and more. Without this, we may not be able to serve you fully.

3. Health Information

We collect health-related information to provide personalised advice and product recommendations. This is done only with your consent, or as required by law.

4. Use of Personal Information

We may use your information to:

  • Fulfil orders and provide support
  • Send SMS and email updates, including cart reminders
  • Respond to inquiries and improve services
  • Develop new products and services

5. Disclosure

We may disclose Personal Information (excluding health data) to:

  • Logistics, marketing, and technical providers
  • Professional advisors or where required by law
  • Overseas processors compliant with GDPR

6. Data Security

We protect your data through secure storage, limited access, and breach detection protocols. Outdated data may be deleted or de-identified. Let us know if your details change.

7. Your Rights

You may:

  • Request access to your data
  • Correct inaccurate data
  • Request deletion under the "right to be forgotten"

Email us at info@sereve.com.au to submit any request.

8. Cookies

We use cookies for a smoother site experience and cart reminders. You can disable cookies in your browser, though this may affect performance.

9. Updates

This policy is part of our Terms. Changes will be posted to sereve.com.au. Continued use of our services means acceptance of updates.

10. Contact Us

For privacy questions or concerns, contact us at:

Email: info@sereve.com.au
Website: sereve.com.au

Learn more:
www.oaic.gov.au
health.vic.gov.au/privacy
GDPR details