Refund Policy

At Serève, your satisfaction is our priority. We stand behind the quality of our products and offer refunds under the following conditions:

  1. Damaged Products: If your product arrives damaged, please contact us within 7 days of receiving it, including photos of the damage.

  2. Lost Shipments: If your order is lost during shipping, we will provide a replacement.

  3. Incorrect Orders: If you receive the wrong product, we will resolve the issue with a replacement or refund.

To request a refund or replacement, email us at support@sereve.co with your order number, a description of the issue, and supporting photos if applicable. Refunds will be issued to your original payment method within 5-7 business days upon approval.